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In order to maintain the experience and pricing that guests of Hair By Mariah are accustomed to, there are cancellation and no show policies in place.Thank you for your understanding.
48 hour advance notice is required when cancelling an appointment. In the event you cannot make your scheduled appointment, 48 hour notice gives that slot a chance of being filled. If you are unable to give 48 hour notice you will be charged fifty percent of your scheduled service(s). This amount must be paid prior to scheduling your next appointment.The third occurrence of a last minute cancellation (48 hours or less) will result in a pre-payment requirement when booking appointments for the next three appointments.
Anyone who misses their appointment without at least 24 hours of notice will be considered a no-show. In this case, you will be charged the full amount of your scheduled services. This amount must be paid prior to scheduling you next appointment. The second occurrence of a no-show will result in a pre-payment requirement for the next three appointments.
Should you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. If you are more than ten minutes late, Hair By Mariah will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the full amount of the scheduled appointment. Out of respect and consideration to Hair By Mariah and other customers, please plan accordingly and be on time. Parking can be tricky, so it is recommended to leave fifteen minutes earlier than you anticipate.
Should you be unhappy with any part of your service, please reach out within seven days of your service so that Hair By Mariah can make it right. Redo services will be considered on a case by case basis. No refunds will be issued.
Hair By Mariah looks forward to serving you!